English Spanish

Return and purchase policy

Return and purchase policy

1. Purchase of products through the website www.elpasajesevilla.com.

In this document Pasaje Sevilla SL. establishes the purchase and return policy established for the on-line purchase service of products marketed in the establishment, with collection at the establishment Restaurant el Pasaje.

1.1 ORDERING: Orders may only be placed at www.elpasajesevilla.com by persons over 18 years of age.

1.2 The CUSTOMER shall place its orders through the forms and following the indications contained in the aforementioned web page.

1.3. The minimum ORDER will be the one indicated on the web page www.elpasajesevilla.com.

1.4. The CUSTOMER will be responsible for entering in the order form a recipient of the shipment, its delivery address and communicate valid contact telephone numbers that allow them to be reached during business hours. The recipient's number will be used to contact the recipient at the time of delivery, by phone call or SMS message. No order will be processed without these essential data, in addition to the rest that are indicated during the purchase process.

1.5. The CUSTOMER will always have the possibility of receiving advice during the purchase process by calling the customer service telephone number 681 32 41 87. This will also be the means of communication with the customer in the event of any eventuality that may occur during shipment.

2.0 Order Confirmation

Once the products have been selected, the user must "continue to the payment method".

3.0 Form of Payment

3.1. PAYMENT can be made by credit or debit card. The card will be charged at the time of order confirmation on the website.

3.2. Pasaje Sevilla SL. reserves the right to offer alternative means of payment, as well as to remove any of the current means of payment offered to its customers.

Visa and Master Card have developed a system for secure payments over the Internet. The system of Secure Electronic Commerce is based on that the Issuer of the card (bank or savings bank) identifies the holder of the same one before authorizing the payment for Internet. Pasaje Sevilla SL. is adhered to this protocol of security for what, once selected the product to buy and introduced the number of his card, a window of the Issuer opens that requests his identification, showing one of the following icons: The information of the card and his password remain protected by this system of security from the moment of his introduction. Once the identification is completed, the Issuer communicates to Pasaje Sevilla SL. that the purchase is being made by the cardholder, so that the cardholder can complete the process. If the identification has not been satisfactory, the Issuer communicates it to Pasaje Sevilla SL. to proceed accordingly. This window is out of the control of Pasaje Sevilla SL., being responsibility of his Issuer any incidence that could arise with the same one, having to contact the above mentioned entity if it was finding itself before this situation.

3.4. This platform uses a SSL (Secure Sockets Layer) certificate. Which is a cryptographic protocol used to protect our users' data between browsers and the server. It enables authentication, encryption and decryption of data sent over the Internet.

4.0 Shipment of the order

4.1 The PROVIDER shall not ship any order until it has verified that payment has been made. Shipments of goods will usually be made by EXPRESS MAIL (POSTAL EXPRESS, SEUR, UPS, STD, etc.), according to the destination freely designated by the USER.

4.2 Delivery dates or deadlines shall be understood to be approximate, and delay shall not constitute a material breach. In the event that the PROVIDER has not delivered the goods 30 days after the agreed delivery date, the customer shall be entitled to cancel the order and receive a refund of the total amount paid at no cost, and without any liability for damages attributable to the PROVIDER.

4.3 The delivery time is usually between 2 and 5 working days depending on the destination town and the chosen payment method, with a shipping cost of 5 euros.  This term is understood as long as the availability of the goods has been confirmed and full payment of the order has been verified.

4.4 The PROVIDER shall not assume any responsibility when the delivery of the product or service does not take place due to false, inaccurate or incomplete data provided by the USER.

4.5 Delivery shall be deemed to have been made when the carrier has placed the products at the USER's disposal and the USER, or the USER's delegate, has signed the delivery receipt document.

4.6 It is the responsibility of the USER to verify the products upon receipt and to state all reservations and claims that may be justified in the delivery receipt document.

4.7 In the event that the contracting does not entail the physical delivery of any product, being these directly downloaded from the website, the PROVIDER shall previously inform the USER regarding the procedure to be followed to perform this download.

5.0 Order Cancellation

5.1.- For those Orders to be picked up at the store or delivered at home the same day the Order is placed, given that the chosen establishment will proceed to prepare the same, and will remove the chosen products from the direct sale to customers of the store, the Order may not be canceled, in any case, once payment has been made through the web.

However, if the Order has been placed for collection or delivery on a day other than that of its formalization, it may be cancelled provided that between the time of communication of the cancellation and the date and time set for collection or delivery, there is a time lapse equal to or greater than 24 hours. To do so, the user must send an email to RESERVAS@ELPASAJESEVILLA.COM so that Restaurante el Pasaje, as administrator of the E-COMMERCE purchase platform, can manage the cancellation and reimburse the price to the user by the same means of payment used to formalize the purchase.

Product return policy

The products marketed at Restaurante el Pasaje are cooked dishes and other foods, i.e., they are perishable products, with a limited period of time for consumption, and with certain preservation conditions that must be maintained at all times.

Taking into account the perishable nature of the products marketed in the points of sale operating under the El Pasaje brand, the buyer shall not have the right to return the products once they have been picked up from the chosen store or delivered to the buyer's home.

At the time of delivery of the Order, the buyer must examine the products, checking that they are in good condition and that they correspond to the Order placed through the website. Once the order has been received and checked, the buyer will not be able to return any product.

The aforementioned return policy is based on the perishable nature of the products available through the website www.elpasajesevilla.com, and in order to ensure the proper hygienic-sanitary conditions of such products and that they maintain their properties intact at the time of return.

In the event that for reasons beyond the control of Pasaje Sevilla SL. If not all the products of the Order placed are available for collection, the buyer may exchange the unavailable product for another of equal value or may request a refund of the amount paid for the unavailable product.

In case of requesting the refund of the amount paid for a product that is not in the chosen establishment, the buyer must process the refund in the same establishment. El Pasaje will manage the reimbursement within the shortest possible time through the online purchase platform E-COMMERCE, by the same means of payment that the user used to formalize the purchase.
Pasaje Sevilla SL. assumes no responsibility in the event that the restaurant El Pasaje does not have any of the products purchased through the website. However, Pasaje Sevilla SL. will make every reasonable effort to ensure the supply of all products.

Pasaje Sevilla SL.. shall not be liable under any circumstances for loss or damage arising from improper selection or incorrect application or use of a product.


This merchant agrees not to allow any transaction that is illegal, or is deemed by the credit card brands or acquiring bank, that may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited: "Sale of alcoholic beverages to persons under 18 years of age.

    Tu carrito
    Tu carrito está vacioVolver a la tienda